The Open Orders section is where you can view and manage all merchandise purchases that have not yet been completed. This includes items that customers have ordered but are still awaiting processing, shipping, or fulfillment.
This page helps you stay organized, track sales, and update order statuses as they move through your process.
Viewing Open Orders #
All active merch orders appear in a table that includes:
- Date — When the order was placed
- Event — The event associated with the merch purchase
- Item Name — The specific merchandise item purchased
- Pickup Method — How the customer will receive the item (e.g., shipping, pickup at event)
- Status — Current status of the order
- Name — Buyer’s name
- Email — Buyer’s contact email
- Net Revenue — Profit generated from the purchase
You can also:
- Adjust how many orders are shown at once using the dropdown (“Show 25 entries”)
- Search orders by any field using the search bar
- Sort columns by clicking the arrow icons next to each header
If no orders are currently open, the table will show a “No orders” message.
Updating an Order #
To update a purchase:
- Click on the line item of the order you want to manage
- This opens the order details
- Select the new status from the available options:
- Processing — The order has been received and is being prepared
- Shipped — The item has been mailed to the customer
- Refunded — The customer has been refunded and the order is closed
Updating the status helps you keep the merch workflow organized and gives customers accurate updates about their order.
